1. How do I become a member, and what are the membership options available?
- To become MSB Fitness Gym Member, you have to pay our Membership Fee and Access Card, fill up our registration forms, waiver and choose what Membership package you want to avail. You will be assisted by our friendly Front Desk Officer or Gym staff.
- Membership options will be presented by our staff. Pre-selling Rates 3 months, 6 months and 12 months packages are availableboth for employees and New Join Members.
2. Can I book a court or gym session online, and how far in advance can I make a reservation?
- Yes, as MSB policy, advance reservations will be coordinated to our gym staff thru phone call, online or in person a day before using the court or working-out.
3. Do customers need to pay an entrance fee to access the Sports facilities?
- Yes, customers are required to pay an entrance fee to access the Sports facilities.
4. How is the entrance fee charged for each facility?
- Depending on the customer’s preference, an entrance fee is charged separately for each facility, including the Fitness Gym and Basketball/Badminton Court.
5. What payment methods are accepted for the entrance fee?
- Payment can be made in cash or through electronic methods. For setting up of payment accounts, we offer Point of Sale (POS) options.
6. Is there a reservation system for using the facilities?
- Facility use is on a first pay, first served basis. However, advance reservations are encouraged to secure your preferred time slot and avoid inconvenience.
7. What are the operating hours of Mansion Sports Box Manila?
- MSB Manila operating hours are from 6 am to 10 pm, Monday to Sunday.
- Special hours, such as early morning or late-night sessions, can be offered based on demand.
8. Are there any age restrictions for using the facilities?
- Children under the age of 16 are not permitted to utilize fitness equipment, group exercise classes, or observe activities within the Sports and Fitness Gym under any circumstances.
9. What types of fitness classes or programs do you offer, and are they included in the membership?
- We will provide Fitness Program to New Join Members. Fitness Classes will be announced once finalized.
10. Is personal training available, and how can I sign up for it?
- Yes, Personal Training will be available. More information about personal training will be provided later on.
11. Are there any dress code or equipment requirements for using the facilities?
- Yes, as MSB Policy, Sports or Gym Attire with proper sports/gym footwear is required to Gym Members. Also, members should bring their own Padlocks, Water Bottles and Gym Towels.
12. What amenities are available, such as showers, lockers, and refreshment services?
- As gym users Inclusions, Free Lockers, Shower and Drinking Water are provided.
13.How do I cancel or freeze my membership, and what is the cancellation policy?
- Membership can be freeze with proper supporting documents approved by the Gym Manager. Cancellation of Membership is permitted provided also with supporting documents. Justification of freezing/cancellation should be inline with health issues (injury/hospitalization) or travel.
14. What safety measures and health protocols are in place, especially considering current circumstances (e.g., pandemics)?
- Health and safety protocols will be implemented and followed at all times. Proper health screening by our staff upon entrance. Spray bottles of alcohol and towels will be placed inside the fitness gym for members.
15. Can I bring a guest to the Mansion Sports Box gym?
- Yes, we welcome guests to our gym. However, guest access policies may vary depending on your membership type. Please inquire with our staff about guest passes and accompanying fees.